New Accounts

Commercial and Residential customers are billed every other month on the even months (February, April, June, August, October, and December) for a two month period. A penalty of 10% will be added 30 days after the bill date to all unpaid accounts. Accounts not paid by the final notice date will be subject to turn off. 

All new utility accounts require a $100.00 deposit, due with the first bill.

Renters: The deposit will be applied to the closing balance when you terminate your account.

Owners: The deposit will be applied to your account after one year, six (6) billing cycles of good payment history, beginning with your first billing statement. We verify ownership with the Sonoma County Assessors Roll. A child living in a home owned by the parents is considered a tenant.

If you close your account prior to your deposit being applied to your account, the deposit will be applied to your closing balance when you terminate your account.

Connecting/Reconnecting Water Service

If your home or business does not have water service, please contact the Utility Department at (707) 585-6750. All connection/reconnects of service are performed during the business hours of 8:00 am to 4:00 pm, Monday through Friday. A $35.00 reconnection fee will be charged to all accounts between the hours of 8:00 am to 4:00 pm, if service was shut off due to non-payment. A $100.00 reconnection fee will be assessed to any account that requests to have service connected/reconnected during the hours of 4:00 pm to 8:00 am with the customer signing a Reconnection Request Form.

If your service has been disconnected due to non-payment the account must be paid in full, plus the reconnection charge. Payments must be made in person at 6800 Hunter Drive, Suite B, Rohnert Park, or by credit card over the phone by calling (707) 585-6750.