DEFINITION

Provides customer service, general and technical information related to various aspects of housing and redevelopment activities; provides varied secretarial and administrative support assistance to staff and Community Development Commission (CDC); performs other duties as required.

DISTINGUISHING CHARACTERISTICS

The Housing & Redevelopment Assistant provides customer service, responds to requests for housing and redevelopment information; completes various reports, compiles documents, and performs a full range of administrative and clerical functions related to the operations of Housing & Redevelopment. Incumbents work within established laws, policies, and procedures and are expected to exercise positive customer relations, tact and diplomacy.

SUPERVISION RECEIVED/EXERCISED

General supervision is provided by the Housing & Redevelopment Manager. Incumbents may provide lead supervision of other support staff.

ESSENTIAL DUTIES

• Provides a full range of secretarial and administrative support to Housing & Redevelopment Manager  and others as required
• Assists in the coordination, preparation, execution and administration of various housing and redevelopment duties, programs and projects such as, local, state and federal reporting requirements, grant application preparation, public noticing requirements, agenda preparation, environmental review requirements, housing agreements, development agreements, housing rehabilitation program, home ownership loan program , and various other programs, requirements and duties 
• Composes, compiles, edits, copies, distributes and prepares correspondence, reports, letters, mailings and various documents related to Housing & Redevelopment and Mobile Home Rent Appeals Board (RAB) activities
• Greets customers, provides information, answers questions, and explains programs, policies and procedures in person, over the phone and through correspondence in response to questions and requests regarding a variety of Housing and Redevelopment and (RAB) ordinance provisions, programs, projects, functions, and services and directs customers to appropriate outside agencies as needed
• Performs research, compiles information and presents data and statistics related to assigned duties as requested and as needed to complete various reports and grant applications
• Monitors housing agreements for compliance; works with housing providers, landlords, and property managers to achieve conformance with these agreements; takes appropriate actions to ensure compliance
• Prepares, processes, copies and distributes agenda packets, minutes and public notices as required by law for various board, commission and/or committee meetings
• Sets-up for meetings; attends RAB meetings, records and transcribes minutes via computer and/or shorthand or other notes; processes documents and/or other meeting follow up assignments
• Receives and reviews RAB petitions; assures procedures are followed
• Establishes and maintains a variety of pertinent  files, records, data bases, legal documents and other various documents
• Processes payments, monitors contract payments, performs general accounting duties
• Understands, interprets and applies local, state and federal housing laws, rules and regulations and affordable housing agreements
• Operates a variety of office equipment including personal computers
• Schedules meetings and appointments
• Arranges travel to meetings and conferences
• May attend meetings with outside agencies representing the City or Community Development Commission (CDC) as needed

QUALIFICATIONS

Experience/Education

Sufficient experience and education to successfully perform the duties of the Housing & Redevelopment  Assistant.    Normally  this  can   be  obtained  by  possessing the equivalent of a high school diploma or GED and three  years  of increasingly responsible experience providing administrative and technical support related to, housing, redevelopment, community development, planning, construction, architecture, real estate or related field which involved extensive public contact.  College-level coursework in a related field is desirable.

Knowledge of:

• Knowledge of the City’s policies, rules, regulations and procedures related to housing and redevelopment
• Applicable federal, state and local laws and policies related to housing and redevelopment programs and services
• Technical resource materials and information sources applicable to housing and redevelopment
• Principles and techniques of effective public relations and customer service
• Financial and statistical record keeping techniques
• Modern office practices and procedures
• Techniques and methods of using standard word processor, spreadsheet, database and other office software and office equipment
• Correct spelling, grammar, and punctuation

Skill to:

• Use spreadsheets and word processing software packages, organize data and materials, and prepare reports and documents
• Type at a minimum rate of 50 net words per minute
• Take and transcribe meeting minutes

Ability to:

• Work independently in a timely and professional manner and exercise good judgment in carrying out assigned tasks
• Listen, speak and write clearly for the purpose of preparing and providing concise, accurate and complete information, correspondence, records, reports and other various documentation
• Communicate and respond courteously, efficiently, and effectively to questions and inquiries from the elected officials, members of boards, commissions and the public
• Monitor deadlines and legal requirements for compliance with laws and regulations; manage multiple projects; meet deadlines
• Compile and maintain accurate information, records, and files
• Establish and maintain cooperative working relations  
• Interpret, explain and apply local, state and federal rules, laws, and policies
• Follow oral and written instructions
• Learn and apply new technology

License/Certificate:

• Possession of a Class C California driver’s license by date of appointment

Working Conditions:

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. Grasping, repetitive hand movement and fine coordination are required in using a computer keyboard.  Near, far, and color vision are used in reading documents and in using the computer.  Hearing and speaking are required when providing phone and in-person customer service.  The need to lift, drag and push files, paper, and documents weighing up to 25 pounds also is required.   Incumbents work in an office environment with office equipment noise.  They may have to deal with irate customers and work under the pressure of legal deadlines. 

FLSA Status:           Non-exempt

Employee Unit:       Rohnert Park Employees’ Association (RPEA)

Approved By:          City Council

Date Approved:      July 10, 2007